Privacy Policy

Last updated: June 1, 2025 | Effective date: June 1, 2025

Virtuoso Media ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

Information You Provide Directly

We collect information you provide when you fill out forms, contact us, or use our services, including:

• Name, email address, phone number
• Business name and website URL
• Messages or inquiries you submit
• Service preferences and business goals

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on pages
• Referring website or search query
• Device type and operating system

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site traffic, and serve relevant advertising. You can control cookie settings through your browser preferences.

2. How We Use Your Information

We use collected information to:

• Respond to your inquiries and provide requested services
• Deliver marketing audits and strategy recommendations
• Send relevant marketing communications (with your consent)
• Improve our website and service quality
• Comply with legal obligations
• Prevent fraud and ensure security

3. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service providers who assist in our operations (e.g., CRM software, email platforms) under strict confidentiality agreements
• Analytics providers such as Google Analytics to understand website usage
• Legal authorities when required by law or to protect our rights
• Business successors in the event of a merger, acquisition, or sale of assets

4. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you request deletion of your data, we will remove it within 30 days subject to any legal retention requirements.

5. Your Rights (PIPEDA & CASL Compliance)

As a Canadian resident, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal data
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

To exercise any of these rights, contact us at privacy@virtuosomedia.ca.

6. Marketing Communications

We only send marketing emails with your express or implied consent, in accordance with Canada's Anti-Spam Legislation (CASL). Every marketing email includes an unsubscribe link. You can also opt out by contacting us directly.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from minors.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact us: